Returns & Exchanges
At ToysRUs, we want you to be completely satisfied with your fashion purchases. If your items don't fit or meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn clothing with original tags attached into the original shipping box or a sturdy mailer to ensure safe transit.
Attach the Label
Download and print your prepaid shipping label from the portal and secure it firmly to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing